FAQ

User Account

How do I set up an account to place an order?

Your account is created automatically during check out

Can I order by telephone?

We are happy to take your order over the telephone however we advise on using e-mail us at info@mervebayindir.com so we won’t have any misunderstandings.

I have forgotten my password- how can I recover it?

Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.

How can I change my personal details?

Please log into your account where you will be able to change or save your details and preferences.

Do I get your newsletters when I register?

Yes. When you register you will be part of our mailing list.

Once I register do you share my information to 3rd parties?

No. We will never share your information with 3rd parties.

NEWSLETTER

Can you take me off your mailing list?

Please click the unsubscribe link at the bottom of one of our newsletters to be removed from the mailing list.

How can I be on your mailing list?

Please go user account and register to be part of our mailing list.


APPOINTMENTS

How do I book or change an appointment?

Please telephone +44(0)2089642470 or e-mail: info@mervebayindir.com 


SIZING

What size should I order?

The online sale pieces are one size and fit it all unless stated other vise.


ORDERING

How do I find a specific item?

You can search for a specific item in the website by using the search bar found in the expanding menu at the top right corner of each web page.

I’ve seen something on the instagram or the store but I can’t find it on the Internet?

We don’t sell our seasonal collections in our online store, please check our stockiest list at our contact page or contact us. You can find most of our pieces at our Chelsea Showroom or we can make it available for you at our showroom on request. If there’s any more information that you need on a piece, please email info@mervebayindir.com and we’ll get back to you as soon as possible.

The piece I want is no longer available, will there be more coming in stock?

Unfortunately if a piece is no longer available, it means that the pieces has reached its’ distribution ratio and will not be produced anymore. However please email info@mervebayindir.com with the product name you are looking for and we will do our best to try and locate it for you elsewhere in our business, or at least help you to find a similar piece.

How will I know if you have received my order?

You will receive an order confirmation by email.

I placed an order but did not receive my confirmation e-mail.

We send an email confirmation for each order that has been placed. Please check your spam or junk mail for our email and if you still can not find the confirmation e-mail please contact us via telephone +44(0)2089642470 or e-mail at info@mervebayindir.com


PAYMENTS AND SECURITY

Do you store credit card details or do you share financial details?

No. We do not store credit card details not do we share financial details.

Does your prices include VAT?

No, prices are without VAT, if the VAT needed we added at the check out.

What payment methods do you accept?

We accept paypal, all major credit and debit cards.

Do you take the full payment?

Yes, for you order to be placed you have to make a full payment including the delivery fee.

I am having problems with my payment.

If you are having trouble placing your order, please telephone +44(0)2089642470 or email info@mervebayindir.com and we’ll try to resolve this for you immediately.